Customer Care Scripts

Customer

CARE SCRIPTS

Did you know that the average entrepreneur spends 28 percent of their work week on email - that’s more than 11 hours a week! HOLY SMOKES, right!?

By the time you factor in the total time spent reading, responding and getting refocused after checking your emails, it actually takes up to 52% of your time! Say what?! That’s crazy, right?! Talk about a MAJOR time suck!

What if you had a swipe file full of personalized responses for all kinds of customer care situations at your fingertips? What if you had a ready made responses to things like...

Answering those frequently asked questions

Helping your buyers get to their downloadable content

Send your information for interviews + schedule your call

Handle PayPal disputes and charge backs

Manage refund requests

Schedule client calls

Send payment request emails to clients + manage followup questions

Send quotes to potential clients + manage followup questions

Manage customer/client questions on social media

JV program invitation emails

Referral request emails

Client reactivation emails

Client testimonial request emails

New client welcome emails

Fire a client emails

Client boundaries emails

Cancellation recovery emails

and the list goes on and on!

Then YOU or an assistant could quickly handle all those emails and you could be using the time you save to create new products/services and market your business! In other words, focus on things that drive revenue!

But I get it, how do you set down and come up with all these emails so that you or someone on your team can quickly respond the way you want them to and with YOUR tone, sounds like an overwhelming task, right?

This is why I have pulled together the same scripts that my own team uses to manage my email. This will save you hours and hours of time!!

After being in the online space for almost 28 years, I’ve seen it all and have gotten all sorts of questions and have had to craft responses to pretty much every situation. There have been some interesting ones for sure!

If you’ve ever gotten some doozies, then you know exactly what I mean. They can be down right tough to answer. Do you ever find yourself spending hours googling to find just the right way to respond? Ain’t nobody got time for that!

You’ll never have to struggle again with what to say or how to say it. These are also great to use in your emails and/or your FAQ pages…hint, hint!

The best part? For the next few days, you can get my complete Customer Care swipe file (a $1,500 + value) for just $47…that’s 32 pages of scripts!!

I’ve even included some scripts that are perfect for automated sequences and the rest are ideal for sharing with your team so that they know exactly how you would respond in these situations. This will create consistency in your brand’s messaging and save you TONS of valuable time and money!

To sum it all up, you will get all my scripts to help you and your team respond to emails relating to:

Technical Troubleshooting

Gentle Nudges (aka Reminders)

Urgent Requests

Sincere Thanks

We Screwed Up

Firing a Client

Turning Down a Job/Project/Client

Responding to Criticism

Responding to Unjustified Criticism

Dealing With Angry/Frustrated Clients

Gently Requesting Payment

Strongly Requesting Payment

Requesting Testimonials

When You Don’t Know (YASSSS, it happens!)

Responding to PayPal Disputes/Chargebacks

Refund Requests

JV & Interview Requests

and much more!