Welcome to ‘First Things First – Welcome Message'

In this lesson, we'll run through the why and how of setting up a Welcome Message for your fan page.

By the end of this lesson, you'll be able to:

1. Understand why the welcome message is important.
2. Set up the welcome message in ManyChat.

The way the 100% response badge works…

The Very responsive to messages badge shows people which Pages respond quickly and consistently to private messages. To get the badge, your Page must have achieved both of the following over the last 7 days:

✅ A response rate of 90%

✅ A response time of 15 minutes

When your Page has the badge, anyone can see it. When your Page doesn't have the badge, only people who help manage your Page can see responsiveness info on your Page.

That still leaves a few questions:

1️⃣ How far back does Facebook look to calculate that?️

2️⃣  Is there a way to reset it?

3️⃣ Is it based on the response to every message your page receives?

4️⃣  Do people see your responsiveness stats when the badge is not lit up?

5️⃣  How does the page being set to away every night affect this?

6️⃣  Will instant replies make your response rate 100% with a zero minute response time?

Here are the answers:

Response rate is the percentage of new messages that your Page sends an initial response to on the day they’re received.

Response time is the average time it takes your Page to send initial responses to new messages in one day. Facebook looks back over the last 7 days to determine response rate and response time.

Currently, there is no way to reset it; just endeavor to improve over the next seven days. If you have an unresponsive day, it will only hurt your stats for 7 days.

Response rate and response time are based only on your Page’s first reply in a conversation, not follow-up messages in the same conversation that day, so make sure you respond to that first message fast.

If you receive messages when your Page’s messaging status is set to away, the responsiveness metrics for those messages will be calculated based on the time at which your Page becomes available again, so if your page becomes available at 9 AM, make sure you’re answering them at 9 AM. If you’ve got ten messages and don’t think you can get to all ten in fifteen minutes, use a holding message like “Thanks for reaching out! We’ll be with you in a few minutes,” and copy that to all of them. Then go back to the first one and begin answering them.

? Messages marked as spam don’t count against your Page’s response rate or response time.

How to use my scripts and import a ManyChat flow into your account: 

These are the two icons above that say, “Text Version of Script” and “Click and Import Script.”

The Text Version is a google doc. That way you can save it into your account and add whatever you want!

The Import is a what ManyChat calls a “flow.” ManyChat allows its users to “share” flows with other people! Now, not all the the content is in the flow. When you get to an “Action,” you'll have to make sure you've created the tags and sequences into your own account.

We have any follow up sequences written in the scripts. You'll be prompted to write your sequence with the appropriate flow.

Here's are the videos showing you (1) how to import a flow (no sound).

Make your own Welcome Message from scratch

This is the message that is sent when someone selects “Get Started” in Messenger on your page.

By the end of this lesson, you'll be able to:

1. Click on “Automation” on the left side and select “Welcome Message”.
2. Give a brief glimpse into who you are and how you help your customers in the message box.
3. Add as many text boxes as you like and insert any content that you want to upload.

FAQs

Q) How do you make sure your first message (that Welcome Message) is appropriate for whatever someone's throwing your way?

A) First let's divide this up and try to simplify your problem a bit. Are you working on your welcome message or another bot?