So often we don't factor in how important customer CARE is when it comes to retaining our customers! In today's market, it's even more important than ever…post COVID care is abysmal and it's an opportunity for YOU and your business to shine!
Join me and our special guest, Ron Rafalovitch, from Monday.com as we break down HOW you can not only provide customer service but do so in way that WOWS your buyers into repeat buying opportunities!
Episode Sneak Peek
2:04 Show Giveaways
4:50 Introducing Ron Rafalovitch
8:28 Backstory about how Ron got started with Monday.com
13:43 The importance of customer service for any business
17:38 What is the normal response time for a customer concern?
23:53 Why do you think most businesses do not focus on customer service?
29:01 Satisfied customers bring you more customers.
30:13 A bad experience is infectious
31:44 The difference between customer service and customer experience
35:00 Word-of-mouth marketing
35:51 Do you guys do something like that? Not only solving the problem but making a richer experience?
38:24 What are the most important skills in order to provide good customer service?
44:35 How do you find those people?
50:13 Create a self-serve solution for customers and customer support team members.
56:25 Where to connect with Ron Rafalovitch